SHIPPING, RETURNS, AND EXCHANGES POLICY
SHIPPING POLICY
At Lady C Collective, many of our pieces are handcrafted, personalized, or made to order with care. Processing times may vary depending on the item purchased.
Processing Times
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Ready-to-ship items: 2–5 business days
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Handmade and made-to-order items: Processing time is listed on the product page.
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Personalized and custom items: Processing begins after design approval when applicable.
Shipping
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We currently ship throughout the U.S. Virgin Islands and the United States.
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Orders are shipped using trusted carriers based on destination and package size.
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Shipping charges are calculated at checkout unless otherwise stated.
Local Pickup (St. Croix)
Customers selecting local pickup will receive an email notification when their order is ready. Please bring your order confirmation and a valid photo ID when picking up your purchase.
Order Tracking
When tracking information is available, it will be emailed once your order has been shipped.
Shipping Delays
While we work hard to process every order promptly, carrier delays, weather conditions, holidays, or other circumstances beyond our control may occasionally affect delivery times.
RETURNS, REFUND & EXCHANGES
Returns
At Lady C Collective, we want you to love your purchase. Because many of our products are handcrafted, personalized, or custom-made across our brands, our return policy varies depending on the type of purchase.
Ready-to-Ship Items
Ready-to-ship items may be returned within 7 days of delivery if they are unused, unworn, and returned in their original condition with all original packaging.
Special Orders
Special orders that are not personalized may be returned within 7 days of delivery if they are received in their original condition.
Custom & Personalized Items
Because these items are created specifically for you, customized and personalized products are non-returnable unless an item arrives damaged or an error was made on our part.
Digital Products
Due to the nature of digital downloads, all digital products, music, templates, and downloadable files are non-returnable once access has been provided.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued only after the returned merchandise has been received and inspected by Lady C Collective.
If approved, refunds will be issued to the original method of payment within 5–10 business days, depending on your financial institution or payment provider.
Refund Eligibility
Refunds are available only for eligible returned items that meet the conditions outlined in this policy.
Items Not Eligible for Refund
The following items are not eligible for refunds:
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Custom-made or personalized products.
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Handmade items created specifically for your order.
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Digital products, downloadable files, music, templates, or other digital content once access has been provided.
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Gift Cards.
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Clearance, sale, or final-sale merchandise unless the item arrives damaged or defective.
Partial Refunds
A partial refund may be issued if an item is returned with signs of use, missing packaging, missing components, or damage not caused during shipping.
Shipping Charges
Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.
Refund Processing
If you have not received your refund within 10 business days after approval, please first contact your bank or payment provider, as processing times may vary. If you still need assistance, please contact us and we will be happy to help.
Exchanges
At Lady C Collective, we understand that sometimes an item may need to be exchanged. We are happy to offer exchanges for eligible items under the following conditions.
Exchange Eligibility
Exchange requests must be made within 7 days of delivery.
Items must be:
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Unused
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Unworn
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In their original condition
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Returned with all original packaging
Customers are responsible for return shipping costs unless the exchange is due to our error or the item arrived damaged or defective.
Once the original item has been received and inspected, the replacement item will be processed and shipped.
Items Not Eligible for Exchange
The following items cannot be exchanged:
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Custom-made or personalized products.
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Handmade items created specifically for your order.
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Digital products, downloadable files, music, or templates.
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Clearance, sale, or final-sale merchandise unless defective.